Privacy Policy

Last updated: March 28, 2026

1. Introduction

PugetNest ("we," "us," or "our") is a property management platform operating in the Puget Sound region of Washington State. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, SMS messaging services, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information You Provide

We may collect the following information directly from you:

  • Full name and contact information (email address, phone number, mailing address)
  • Rental application details (employment history, income, references)
  • Maintenance request descriptions and related photos
  • Lease and tenancy records
  • Payment information for rent and related transactions
  • Communications you send to us via SMS, email, or other channels

Information Collected Automatically

When you interact with our Services, we may automatically collect:

  • Device and browser information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, referral source)
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about prospective tenants from rental listing platforms such as Zillow, Facebook Marketplace, and TurboTenant when you submit an inquiry about one of our properties through those platforms.

3. How We Use Your Information

We use the information we collect to:

  • Respond to rental inquiries and schedule property showings
  • Process rental applications and manage lease agreements
  • Coordinate and communicate about maintenance requests
  • Send transactional and service-related SMS messages and emails
  • Collect rent and process payments
  • Comply with legal obligations, including landlord-tenant laws
  • Improve and maintain the security of our Services

4. SMS Messaging

When you provide your phone number through a rental inquiry, lease agreement, or by texting our number directly, you consent to receive SMS messages from PugetNest. These messages may include:

  • Responses to rental inquiries and showing confirmations
  • Maintenance request updates and contractor scheduling
  • Lease renewal reminders and property notifications
  • Rent reminders and payment confirmations

Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. SMS consent is not a condition of purchasing any property or service.

5. How We Share Your Information

We may share your personal information with:

  • Service providers who perform services on our behalf (e.g., payment processors, SMS providers, maintenance contractors)
  • Legal authorities when required by law, regulation, or legal process
  • Business transfers in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for advertising or marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Tenancy-related records are retained in accordance with applicable Washington State landlord-tenant laws.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our Services may contain links to third-party websites or services (e.g., rental listing platforms, payment processors). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

PugetNest Email: support@pugetnest.com Website: https://pugetnest.com